Sales and Customer Success

Customer Success Manager

Keep customers renewing, expanding, and succeeding with the product they bought

18h4 lessonsTier 1 hireabilityTier 1 certificate

What you'll be able to do

You can run a structured customer onboarding that drives early product adoption, use health scoring to identify at-risk accounts before they churn, run a value-focused quarterly business review, and handle renewal and expansion conversations professionally.

Job titles this qualifies you for

Customer Success ManagerAccount ManagerClient Success AssociateRenewals Manager
Market intelligence
Demand
High
Remote
65% remote roles
Nigeria salary
₦200,000–₦450,000/month (local); up to ₦3,400,000+/year for experienced CSMs at top employers
Remote (USD)
$18,000–$36,000/year for remote roles with international companies, typically base plus commission

Before you start — primers

Short reads that give you the foundation to get more from the program.

Writing Professional Emails

Lessons

Stage 1 — Foundation
1
Customer Onboarding and Adoption
25 min
2
Health Scoring and Churn Prevention
25 min
Stage 2 — Applied
1
Running Quarterly Business Reviews
20 min
2
Renewals, Upsell, and Expansion
20 min
Tier 2 Proof Submission

Customer Success Lifecycle Portfolio

Demonstrate the full customer success lifecycle from onboarding through renewal on realistic scenarios.

1.A 3-milestone onboarding plan with observable success criteria
2.A proactive outreach message and internal action plan for an at-risk account scenario
3.A detailed QBR agenda for a given customer scenario
4.A written response to a renewal-hesitant customer applying the 'understand before conceding' principle
Create a free account to join this programJoin free →