Software Development

Technical Support Engineer

Troubleshoot software products at the level developers and customers both trust

20h4 lessonsTier 2 hireabilityTier 1 certificate

What you'll be able to do

You can apply a structured technical troubleshooting method to software (not just hardware) issues, write basic SQL queries to investigate data-related support cases, read application logs and API responses to diagnose problems, and communicate technical root causes clearly to non-technical customers.

Job titles this qualifies you for

Technical Support EngineerProduct Support SpecialistImplementation SpecialistSolutions Support
Market intelligence
Demand
High
Remote
70% remote roles
Nigeria salary
₦145,000–₦1,398,738+/month (very wide range by employer type)
Remote (USD)
$30-$90/hour for some remote Technical Support Specialist roles; $3,000-$6,000/month achievable for strong remote-with-international-company placements

Before you start — primers

Short reads that give you the foundation to get more from the program.

How the Internet Works
SQL Basics

Lessons

Stage 1 — Foundation
1
The Technical Troubleshooting Method
25 min
2
SQL for Support Investigation
30 min
Stage 2 — Applied
1
APIs, Logs, and Debugging for Support
30 min
2
Customer-Facing Technical Communication
20 min
Tier 2 Proof Submission

Technical Support Investigation Portfolio

Demonstrate structured technical troubleshooting across a data investigation, an API/log-based diagnosis, and customer communication.

1.A bug/configuration/user-error classification exercise for 3 given support scenarios, with reasoning
2.A SQL query solving a given data investigation scenario
3.A plain-language customer explanation for a given API error scenario
4.Two versions (technical and non-technical) of an explanation for the same bug
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